Terms

1. Who we are

These terms are between you and Reetle ("we", "us"). Reetle is operated by Xiaojiake (Shenzhen) Technology Co., Ltd. (1601, North Bldg, No. 3003 Shennan Middle Rd, Futian St, Futian Dist, Shenzhen, Guangdong, 518000, China), the seller of your order. Contact for everything: support@reetle.ai.

2. What these terms cover

These terms govern the use of this website, the waitlist, and orders of Reetle (including pre-orders) placed through it by consumers, wherever we ship. EU and UK consumers also keep the statutory rights described in these terms. If a mandatory consumer law in your country gives you more protection than these terms, that law wins.

How we handle your data is on the privacy page, and the full cookie inventory is on the cookies page. Both are part of these terms by reference.

3. The waitlist

Joining the waitlist is free and is not an order. It creates no obligation to buy for you and no obligation to allocate a unit for us, though allocation priority follows waitlist order. You can leave the list at any time through the unsubscribe link in any email.

4. Orders and payment

An order, including a pre-order, becomes a binding purchase when we confirm it by email after payment at checkout. Prices, payment methods, and the delivery window are displayed at checkout before you pay.

If we cannot deliver within the window shown at checkout, you can cancel and receive a full refund within 14 days of the cancellation.

5. Prices

Prices are shown and charged in US dollars and already include taxes, duties and export costs. Delivery costs are shown separately before you pay. Obvious pricing errors do not bind us; if one happens, we contact you before charging anything.

6. Delivery

Delivery regions, carriers, and timelines are described in Shipping and delivery. Risk passes to you when you (or someone you nominated) receive the goods.

7. Right of withdrawal

As an EU or UK consumer you have a statutory right of withdrawal: 14 days from delivery, without giving a reason. If you withdraw, you pay the direct cost of returning the goods. Faulty goods are covered by the warranty and legal guarantee in section 8 instead, at Reetle's cost. Your statutory rights are not affected, and where local consumer law grants you more, local law prevails. The full process, including the model withdrawal steps and how refunds work, is in Returns and warranty.

8. Warranty and legal guarantee

Every unit ships with a 1-year limited warranty. EU and UK consumers also keep the statutory two-year legal guarantee of conformity; where local consumer law grants you more, local law prevails. Warranty claims go to support@reetle.ai.

9. Acceptable use of the app and AI features

Recording conversations is regulated differently across Europe. You are responsible for recording lawfully in your country, which usually means informing participants. AI transcriptions and summaries can contain errors; they are your notes, not a certified record.

10. Liability

Nothing in these terms limits liability that cannot be limited by law, including for death, personal injury, or fraud. Beyond that, our liability is limited to the price you paid for the product.

11. Intellectual property

The Reetle name, logo, product design, and the content of this site belong to Reetle or its licensors. Buying a unit does not transfer any of that.

12. Governing law and disputes

These terms are governed by the law of the seller of record's country, without affecting the mandatory consumer protections of the country you live in. The European Commission's online dispute resolution platform is available to EU consumers.